Customers want more than just simple transactions with businesses they engage with. They see it as a relationship. People turn to Social media to hear from and speak about businesses and brands they’re interested in. If your businesses are not actively present on social media, you’re ignoring your customers. Would you do so in person? Then don’t do it online.
Social Media Provides Brand Identity
There's a close relation between Brand identity and customer loyalty. Does your social media account say something about you? It helps to know what your current customers are saying about you while interacting on your social media page?
Its possible to give your brand more personality and make it more shareable and like-able, which eventually helps conversion and brand recall through power of social proof and plain amplification. Reviews management is process by which we can help you do that.